Discount is too low:

If the discounted price is too low (say 50%), please check the Settings tab for the maximum discount amount setting. By default, it’s set to 80% to protect your sales but you can configure it to be a higher percentage to serve your scenario.

If your scenario was not listed, please email us at support@oneteam.ai with the discount code, an example cart, and what you expect to happen. We will investigate it during our usual hours (listed at the bottom of this page).

Discount is too high:

Please email us at support@oneteam.ai with the discount code, an example cart, and what you expect to happen. We will investigate it during our usual hours (listed at the bottom of this page).