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Discount Support
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FAQs
General
Why it seems discounts are applying to items that they shouldn't be?
How does customer eligibility work?
Why do I see discounts with the name "discount-by-oneteam-ai" in my Shopify discounts?
What apps do not work with Discount Mixer?
What apps does this integrate with?
What about my Shopify discounts?
Troubleshooting
My site has a cart drawer. I don't see the Discount Mixer widget on the Cart drawer
My Discount Mixer discount doesn't work
Why do I see "discount code isn't valid for the items in your cart on the checkout page"?
Discounts not updating when I modify cart quantities
The discounted price is too low/too high
I don't see the Discount Mixer widget on the Cart page
Limitations
Can I enter discount codes at checkout?
Can I use the 'limit one use per customer' option?
Import Shopify discounts limitations
Pricing
Free plan usage explained
Prorating, upgrades and downgrades
How do I cancel my subscription?