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  5. FAQs

General

  1. Why it seems discounts are applying to items that they shouldn't be?
  2. How does customer eligibility work?
  3. Why do I see discounts with the name "discount-by-oneteam-ai" in my Shopify discounts?
  4. What apps do not work with Discount Mixer?
  5. What apps does this integrate with?
  6. What about my Shopify discounts?

Troubleshooting

  1. My site has a cart drawer. I don't see the Discount Mixer widget on the Cart drawer
  2. My Discount Mixer discount doesn't work
  3. Why do I see "discount code isn't valid for the items in your cart on the checkout page"?
  4. Discounts not updating when I modify cart quantities
  5. The discounted price is too low/too high
  6. I don't see the Discount Mixer widget on the Cart page

Limitations

  1. Can I enter discount codes at checkout?
  2. Can I use the 'limit one use per customer' option?
  3. Import Shopify discounts limitations

Pricing

  1. Free plan usage explained
  2. Prorating, upgrades and downgrades
  3. How do I cancel my subscription?
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