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  5. FAQs

General

  1. Why it seems discounts are applying to items that they shouldn't be?
  2. Why do I see discounts with the name "discount-by-oneteam-ai" in my Shopify discounts?
  3. How does customer eligibility work?
  4. What apps do not work with Discount Mixer?
  5. What apps does this integrate with?
  6. What about my Shopify discounts?

Troubleshooting

  1. My site has a cart drawer. I don't see the Discount Mixer widget on the Cart drawer
  2. My Discount Mixer discount doesn't work
  3. Why do I see "discount code isn't valid for the items in your cart on the checkout page"?
  4. Discounts not updating when I modify cart quantities
  5. The discounted price is too low/too high
  6. I don't see the Discount Mixer widget on the Cart page

Limitations

  1. Can I enter discount codes at checkout?
  2. Import Shopify discounts limitations
  3. Can I use the 'limit one use per customer' option?

Pricing

  1. How do I cancel my subscription?
  2. Free plan usage explained
  3. Prorating, upgrades and downgrades
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